Refund policy
Terms of Sale;
- Goods sold are non-refundable and we do not offer refund for ‘change of mind’.
- We only offer refunds for major faults as defined by Australian Consumer Law - for example, if the item is unsafe, significantly different from what you ordered, or has a defect that would have stopped you buying it.
- There is no exchange or refund on pierced earrings due to hygiene and safety reasons.
- There is no refund or exchange on items purchased during sale periods or from our clearance or last chance sales. These sales are considered final.
- If you have any issues with your order please reach out to us within 14 days of receiving you item.
- Please note Lanetta Jewellery are not responsible for any lost, damaged or stolen parcels.
We stand behind the quality of our jewellery. Every piece comes with a 90 day warranty covering manufacturing defects from your purchase date.
What's covered:
- Faulty clasps or closures
- Gemstones falling out due to improper setting
- Broken earring posts
What's not covered:
- Normal wear and tear (fading, scratching, tarnishing)
- Damage from mishandling (bent rings, broken chains)
- Exposure to salt water, chlorine, or harsh chemicals
- Lost items or missing components
- Lost or stolen goods
To start a warranty or faulty product claim you can contact us at admin@lanettajewellery.com.